Privacy Policy & Data Protection

1. Accountability

Accurate ISO Canada is responsible for all personal information under its control. We have designated a Privacy Officer who is accountable for our compliance with this policy and applicable Canadian privacy laws.

2. Information We Collect

In the course of providing ISO certification, training, and auditing services, we may collect:

• Contact Information: Name, job title, business address, email address, and phone number.

• Certification Data: Organizational structures, process documentation, and employee records required for audit evidence.

• Payment Information: Billing addresses and financial details necessary to process service fees.

• Technical Data: IP addresses, browser types, and usage patterns collected via cookies when you visit our website.

3. Purpose of Collection

We collect information for the following purposes:

• To process applications for ISO certification.

• To conduct on-site and remote audits and verify compliance with international standards.

• To issue certificates and maintain a registry of certified clients.

• To communicate updates regarding your certification status or changes in standards.

• To comply with the requirements of accreditation bodies (e.g., SCC or similar entities).

4. Consent

By engaging our services or using our website, you consent to the collection and use of your information as described here. For sensitive audit data, we may seek additional explicit consent. You may withdraw your consent at any time; however, doing so may prevent us from providing certain certification services.

5. Limiting Collection, Use, and Disclosure

We only collect the information necessary for the purposes identified. We do not sell or rent your personal information. We may share your information with:

• Accurate Global Inc. (Affiliates): For internal administrative and quality control purposes.

• Accreditation Bodies: To verify the validity of audits and certifications.

• Contracted Auditors: Who are bound by strict confidentiality agreements.

• Legal Authorities: Only when required by law or a valid court order.

6. Retention of Information

We retain personal and audit-related information only as long as necessary to fulfill the purposes for which it was collected, or as required by ISO standards and accreditation rules (typically a minimum of one full certification cycle).

7. Safeguards

We employ high-level physical, organizational, and technological security measures to protect your data. This includes:

• Secure, encrypted servers and firewalls.

• Access controls limited to authorized personnel and auditors.

• Strict confidentiality clauses in all employee and contractor agreements.

8. Individual Access and Accuracy

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. We strive to ensure all client data is kept up-to-date for the integrity of the certification process.

9. Changes to this Policy

Accurate ISO Canada reserves the right to modify this policy at any time. Any changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have questions about this Privacy Policy or wish to file a complaint regarding our privacy practices, please contact at info@accurateisocanda.com